Returns and Exchanges
We are only satisfied if you are satisfied. If you are not completely satisfied with your order here are a few options available for you
* PLEASE NOTE, THAT ALL ITEMS MUST HAVE THEIR ORIGINAL TAGS ATTACHED AND BE UNWORN AND UNWASHED
- We currently do not cover the cost of return/exhange shipping
- If you wish to exchange your items for a different item of the same value that is no problem. We will send send you your desired item upon receipt of the exchange
- All returns will be for store credit only in the form of an electronic gift card
- We have a 30 day return policy from the date of sale
- If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our U.S. customers to retrieve the item. If international, please contact us and we will let you know next steps. As soon as we can see there’s an update on the tracking back to our facility we will send out a replacement.
- We only offer returns and exchanges from items purchased directly from our website.
- Sale items are not eligible for return or exchange unless they are defective.
- Purchases made with Black Friday and Cyber Monday discounts will not be eligible for returns, unless reason is defective. We will allow size exchanges only, no store credit or refunds.
- Sale prices and discount codes are only valid during the time of the sale. Sale prices will not be applied to any orders placed before or after the time of sale. This applies to Black Friday and Cyber Monday deals. There will be no refunding of the difference in price if you purchased an item before the sales started.
To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
You can contact us by emailing info@exhalenegative.com. Once we have received the product and the return has been processed by our warehouse, we can issue the exchange or the in-store credit to your account. We also accept returns in person. Just contact us via email to set up a drop-off time.
INTERNATIONAL CUSTOMERS
Unfortunately, we are unable to provide return shipping labels for customers outside the United States. If you have a problem with a product, please contact our Customer Service department.
